General Questions
We specialize in commercial grade flooring supplies and sundries for flooring professionals. As a convenience to our customers, we do offer a limited selection of luxury vinyl plank (LVP), lino, loose lay plank, SPC plank, heterogeneous & homogeneous sheet, and sports flooring options.
Currently, products are available for purchase at our physical locations. However, our website provides detailed product information, and you can contact our team directly for orders and inquiries.
We specialize in supplying flooring materials and products but do not offer installation services directly. We can recommend trusted local installers upon request.
We stand behind our everyday low prices on all our products. If you find a lower price on the same product, we’ll honor it upon management verification.
Ordering and Payment
We accept Visa, MasterCard, American Express, Discover, debit cards, ACH, Domestic and International Wire transfers. Cash and business checks are accepted in-store only. Credit and COD accounts are also available with a completed and approved application that can be accessed under the Resources section on our homepage.
Yes, we regularly handle special orders. Please contact our sales team with specific requests, and we’ll gladly assist you.
Shipping and Delivery
Yes, we provide local delivery services and even same-day delivery for select locations/markets. Contact your nearest store location to arrange delivery details, availability, and applicable fees.
Special order lead times vary based on product, manufacturer, and availability. Our team will provide specific timelines upon ordering.
Returns and Exchanges
Returns and exchanges are accepted within 30 days of purchase on unopened and undamaged items, accompanied by proof of purchase. Custom orders or clearance items are typically final sales. Follow this link to see our full Return Policy.
Support and Assistance
Our knowledgeable sales associates are always available to help you choose the best flooring products for your needs. Visit us in-store or contact us directly for personalized assistance.
You can reach us by phone, email, or visit any of our store locations. See our Contact Us form for specific contact information and store hours or email us at info@shoreline-flooring.com.
